Numark Mixtrack Pro 3 - Troubleshooting Audio Issues In Serato DJ

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numark mixtrackpro3 mainThe Numark Mixtrack Pro 3 is a class-compliant MIDI and audio device which automatically installs to your computer whether you're using a Windows PC or a Mac. Both the included Serato DJ Intro software, and the full version of Serato DJ require no setup and should map to the Mixtrack Pro 3 and route the audio automatically. Sometimes, other programs or audio configurations may prevent this from happening. This article reviews some of the most common causes of audio routing issues between the Mixtrack Pro 3 and Serato DJ. 

Contents

  

Make sure the Mixtrack Pro 3 is detected by your computer

The Numark Mixtrack Pro 3 is a class-compliant MIDI and audio device. There is no need to download drivers or check for OS compatibility as both Windows and Mac OSX will recognize the controller automatically. If you're Mixtrack Pro 3 doesn't seem connected to your DJ software or you can't hear any audio, the first thing you should do is check to make sure that your computer is recognizing the controller.  

Windows

On a Windows PC, the quickest way to check whether or not the Mixtrack Pro 3 is being recognized is to open the Windows Device Manager

The Numark Mixtrack Pro 3 should be located under Sound, Video, and Game Controllers.

numar mixtrackpro3 1 

If the Mixtrack Pro 3 is NOT located under Sound, Video, and Game Controllers, or there is a yellow "!" or "?" next to it, the controller is not being seen correctly. Please see our guide on Troubleshooting Class Compliant USB Computer Peripherals.  

Mac

On Mac OSX, you can check your Audio MIDI Setup to tell whether the Mixtrack Pro 3 is connected. From your Mac's desktop click on Go > Utilities and select Audio MIDI Setup. Make sure that the Mixtrack Pro 3 is shown in both the Audio Devices and MIDI Studio windows. 

numar mixtrackpro3 2  numar mixtrackpro3 3

If the Mixtrack Pro 3 is NOT located in either window, or it appears dim and grayed out, the controller is not being seen correctly. Please see our guide on Troubleshooting Class Compliant USB Computer Peripherals.

 

Uninstall Soundflower (Mac OSX)

Soundflower is a popular audio utility for Mac OSX that allows re-routing of audio signals. If you're having difficulty with the audio in Serato DJ or Serato DJ Intro (particularly hearing the output through your computer's speakers instead of through the Mixtrack Pro 3), uninstalling Soundflower may help. 

  1. From your Mac desktop, click on Go > Applications.
  2. Open the Soundflower folder. 
  3. Double click on Uninstall Soundflower.scpt.
  4. Press the "Play" button to run the uninstall script. You may be prompted to enter your computer's password. 

    numar mixtrackpro3 4

    After the uninstall script has completed, you will see "Done!" in the lower window. 

    numar mixtrackpro3 5

  5. Restart your Mac and Soundflower will be uninstalled. 

 

Remove Aggregate Devices (Mac OSX)

An Aggregate Device is a virtual device driver for Mac OS that allows the combination of different physical inputs and outputs to act like one device. This is especially useful if you have multiple audio interfaces and you want to use them at the same time. Some programs may even create them automatically, such as Pro Tools, so even if you've never created one yourself it might be a good idea to check your Audio MIDI Setup

  1. From your Mac's desktop click on Go > Utilities and select Audio MIDI Setup.

  2. In the Audio Devices Window, select the Aggregate Device.

  3. Click the "-" at the bottom of the window to remove the Aggregate Device. 

    numar mixtrackpro3 6

  4. Restart the computer. 

 

Perform a New Configuration under Audio MIDI Setup

Lastly, users who've connected multiple class compliant DJ controllers or MIDI controllers to their Mac's can sometimes cause a conflict or over load in their configuration under Audio MIDI Setup.  Your controller may not connect correctly to your computer.  The following section will show you how to perform a New Configuration under Audio MIDI Setup.  

  1. In the top right hand corner of your computer screen, click on the Spotlight icon (magnifying glass).

    Numark MTP3 spotlight

  2.  Type the words Audio MIDI Setup.  Select Audio MIDI Setup.

    Numark MTP3 selectaudiomidisetup

  3. Under Window, select Show MIDI Studio.

    Numark MTP3 selectmidistudio 

  4. Under Configuration, from the drop down window, select New Configuration.

    Numark MTP3 newconfiguration

  5. Name your new configuration Numark or whatever you think is suitable for your setup.  If your MTP3 is currently connected to your computer, disconnect it and then re-connect it.  You should see your MTP3 displayed as MixTrack Pro 3 as shown below.  

    Numark MTP3 nameitnumark 

  6. Use this configuration whenever you connect your MTP3 to your computer.  

 

Where can I find further support for this and other Numark products?

Whether you are a customer or dealer, if you already own a Numark product, or if you just have pre-sales questions, the Numark technical support team is available to help! Visit the link below to connect with any of the following support options: online community support, phone support, email support. 

 

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