ION Audio Scratch 2 Go - Frequently Asked Questions

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ion audio scratch2go main3The ION Audio Scratch 2 Go is an ultra-portable DJ Control surface that adds a hands-on feel to your iPad or Android device. Here are the answers to some of the most commonly asked questions about the Scratch 2 Go.

 

Contents

  1. How does the Scratch 2 Go connect to my tablet?
  2. Will the Scratch 2 Go damage my screen?
  3. Does it work if I have a screen protector on?
  4. The suction cups are not working well, how can i fix this?
  5. What apps can i use this with?
  6. Will the Scratch 2 Go work with an iPad Mini?
  7. The fader on the Scratch 2 Go is not lining up with the fader on the app. How do I fix this?
  8. Where can I get further technical support?

 

How does the Scratch 2 Go connect to my device?

The hardware attaches to the screen of your tablet using suction cups. The movements and motions are recognized by the tablet due to a soft mesh tip which is positioned against the screen.

 

Will the Scratch 2 Go damage my screen?

No. The Scratch 2 Go has a soft conductive mesh tip very similar to a stylus pen.  This sort of connection will not scratch the tablet any more than a typical stylus pen. It will even work if you have a screen protector on!

 

Does it work if I have a screen protector on?

Absolutely!

 

The suction cups are not working well, how can I fix this?

If the suction cups are not making a solid connection with your tablet screen, we recommend cleaning the suction cups with a slightly damp cloth, as well as cleaning your tablet screen. Once the screen and suction cups have been wiped down, you should be able to get a solid connection. For recommended cleaning for your particular device, see the manufacturers directions.  For further information on cleaning your Apple iOS device, visit the following link: http://support.apple.com/kb/ht3226

 

What apps can I use this with?

Compatible Apps (iOS)

Compatible Apps (Android)

Compatible Windows RT/8 Apps

 

Will the Scratch 2 Go work with an iPad Mini?

Yes!  The ION Audio Scratch 2 Go will work with most major tablets, including the iPad Mini.

 

The fader on the Scratch 2 Go is not lining up with the fader on the app. How do I fix this?

If the Scratch 2 Go fader loses sync with the on-screen fader, we recommend removing the Scratch 2 Go fader from the screen, lining it up, and reapplying.

 

 

Technical Support & Warranty Service

Whether you are a customer or dealer, if you already own a ION product, or if you just have pre-sales questions, the experienced ION technical support team is available to help!

Visit the link below to connect with any of the following support options: online community support, phone support, email support.

 

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