ION Audio Tiki Sounds - Frequently Asked Questions

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The ION Audio Tiki Sounds are the perfect solution to enjoy your music in your garden, on your patio, or by the pool in style.  If you want to add just the right touch of style and lighting to your outdoor space, the ION Audio Tiki Sounds are for you!  This article walks through a number of frequently asked questions about the ION Audio Tiki Sounds.

 

Frequently Asked Questions

 

What is included in the box?

The Tiki sounds are sold individually or as a pair. You will receive the following box contents with your Tiki Sound purchase. Other than the Safety & Warranty Manual, and Quick Start Guide, when purchased as a pair, you will receive 2 of each item within the box

  • Tiki Sound
  • Pole Mount Assembly
  • Lamp Base
  • Handle
  • Micro-USB Cable
  • Quick Start Guide
  • Safety & Warranty Manual

 

Is the ION Audio Tiki Sound battery-powered?

Yes!  The Tiki Sounds have a long-lasting rechargeable battery to keep you entertained and illuminated for hours!

 

How long does the battery last?

The battery will last up to 6 hours of continuous play. The battery life will depend on your output volume, and use of the lights. 

 

Does the Tiki Sound come with or need a power supply?  

 The Tiki Sound includes a Micro-USB cable for charging and also features a solar panel on the top for wireless charging.

 

How many Tiki Sounds can I interconnect?

The Tiki Sounds feature Bluetooth Multi-Linkā„¢ technology, which will allow you to link unlimited amounts of Tiki Sounds within range.

 

How far apart can they be from each other?

The linked units can be placed up to 100 feet away from the master speaker. 

 

Can I control the lights on the Tiki Sounds?

The light mode on the Tiki Sounds can be adjusted directly on the unit.  Pressing the light button will allow you to cycle through modes, Bright, BrighterBrightest, and OFF.

When multiple speakers are linked together, adjusting this on the master will affect all connected speakers.

 

Does the included mounting pole snap together?

The poles will sit on top of each other tightly, but there will not be a click or snap to confirm that they are attached.

 

Do I need to use the included pole, or can I use my own?

If you would like to use your own poles for decoration or other reasons, the mounting port on the bottom of the Tiki light is 1.3" in diameter, and 1" deep.

 

The sound is coming out distorted.  What can I do to fix it?

If the sound from your Tiki Sounds is coming out distorted, try lowering the volume control of your sound source - such as your iOS or Android device.  If you continue to experience sound issues after following the steps suggested above, you may want to contact ION Audio Technical Support.

 

Can I leave the Tiki Sound in the rain?

The Tiki Sounds are IPX4 water-resistant and protected against splashing water in any direction, such as light rain or water spray.  In extreme inclement weather, its best to bring them indoors or to a dry area.

 

Where can I get further assistance? 

Whether you are a customer or dealer, if you already own an ION product, or if you just have pre-sales questions, the experienced ION technical support team is available to help!

Visit the link below to connect with any of the following support options: online community support, phone support, email support.

 

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