ION Audio Air Copy - Frequently Asked Questions

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ion aircopy mainimage3Air Copy is sleek in form and function. It's the perfect companion on the go: compact enough to fit in your messenger bag, briefcase or backpack, and incredibly easy to use. In this article we answer your top questions for the ION Audio Air Copy.

Table of Contents

Where can I download the app for my Mac computer?
What devices are supported for use with the Air Copy?
Does the Air Copy transmit data over USB?
What is the password for the Air Copy's WiFi network?
What kind of network is the Air Copy's WiFi network?
Why can't I save as PDF on my iPad, iPhone, Android, or Windows phone?
If multiple Air Copies are used in the same vicinity do they each create a unique id?
My scan quality is inconsistent, or has visible lines. What can I do to correct this?

Where can I download the app for my Mac computer?

The AIR Copy App for Mac computers is available in the Mac App Store. You can easily find the App Store by searching the word "App" or "Store" or "App Store" in the spotlight search feature which is located in the top right corner of your screen. Alternatively you can copy and paste the link below into your web browser, and it will take you directly to the app.

https://itunes.apple.com/us/app/air-copy/id605401794?mt=12 

What devices are supported for use with the Air Copy?

  • iPad (4th generation), iPad (3rd generation), iPad 2, iPad, iPad mini with iOS 5.0 - 6.1.2.

  • iPhone 5, iPhone 4S, iPhone 4, iPod touch with iOS 5.0 - 6.1.2.

  • Android mobile devices (smartphones and tablets) with OS 4.0 - 4.2.2.

  • Mac computers with OS X 10.7 - 10.8.2, (64 bit processor required),

  • Windows devices (tablets, and computers) with Windows 8, Windows 8 Pro, or Windows RT. Windows Phone 8.

Does the Air Copy transmit data over USB?

The Air Copy is a wireless device only. It does not connect to computers via USB, or transmit any data over USB. The USB is used only for charging the device.

What is the password for the Air Copy's WiFi network?

The Air Copy's WiFi network password is 12345678.

What kind of network is the Air Copy's WiFi network?

The Air Copy uses the WPA2 WiFi network.

Why can't I save as PDF on my iPad, iPhone, Android, or Windows phone?

PDF saving is available on Windows 8 and Mac OSX only.

If multiple Air Copies are used in the same vicinity do they each create a unique id?

Yes. Each Air copy generates a unique WIFI Network name. for example - DIRECT-A7A3A4_AirCopy.
The A7A3A4 section of the network name is unique for every air copy, and never changes. The rest of the network is always DIRECT- _AirCopy

My scan quality is inconsistent, or has visible lines. What can I do to correct this?

  1. Use the included cleaning paper and cleaning strip to clean the product as described on p.5 of the Air Copy Quickstart Guide.
  2. If symptoms persist, reset the Air Copy by placing a pin into the RESET pin-hole located on the back of Air Copy, and gently push until the unit turns off.
  3. If symptoms persist after cleaning and performing a reset, please contact ION Technical Support for further assistance by visiting www.ionaudio.com/support.

Technical Support & Warranty Service

Whether you are a customer or dealer, if you already own a ION product, or if you just have pre-sales questions, our experienced technical support team is here to help!

Visit the link below to connect with any of the following support options: online community support, phone support, email support.

 www.ionaudio.com/contact

 

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