Having issues connecting your iPad to your iO Dock or iO Dock II? Did you perform a recent firmware update and now you're having trouble connecting your iPad to your iO Dock or iO Dock II? If so, then follow the steps in this article.
When you connect, the order matters
You have a MIDI or Audio device, a USB cable, the Apple Camera Connection Kit adapter, and your iPad...
Even if the device you are connecting requires very little power, if you connect them in the wrong order, you're likely to get the following error: Accessory Unavailable. The attached accessory uses too much power.
Sometimes after performing a firmware update with your iO Dock, you may experience these symptoms too. To maximize the likelihood of a successful connection with your iO Dock or iO Dock II, you need to...
- Connect the USB cable to your Audio or MIDI device first.
- Next, connect the other end of the USB cable to the iPad Camera Connection Kit adapter.
- Last, connect the Camera Connection Kit adapter (with the USB cable already attached) to the 30-pin port on the bottom of your iPad.
- Wait 10 seconds. The iPad will take a few moments to fully recognize a connected device.
If you still get the error above, or if the class compliant device does not function within 10 seconds of connection, the device likely requires more power than the iPad can supply.
Make sure you turned off and turned on your iPad after performing a firmware update.
Further Product Support
Whether you are a customer or dealer, if you already own a Alesis product, or if you just have pre-sales questions, the Alesis technical support team is available to help!
Each product has a dedicated support page on the website where you can find manuals, specifications, software updates, drivers and troubleshooting guides: www.alesis.com
Visit the link below to connect with any of the following support options: online community support, phone support, email support.