The Rane Sixty-Two and Sixty-Four mixers for Serato DJ are plug-and-play 2-deck and 4-deck professional turntablist mixers with dual USB ports, software controls, and internal effects. This guide walks through troubleshooting USB connection issues between the Sixty-Two, Sixty-Four, and your computer.
- General USB Troubleshooting
- Troubleshooting Connection Issues on Windows
- Troubleshooting Connection Issues on OS X
- Further Technical Support
Restart Your Computer
This is a simple step which is often overlooked. Restarting your computer can resolve various issues. It's also good practice to restart after any kind of driver or software installation to make sure everything works correctly.
Check You've Installed the correct Drivers
Both the Rane Sixty-Two & Sixty-Four require drivers to be installed before it will connect to your computer.
Install Serato DJ. Once it is opened and the Sixty-Two or Sixty-Four is connected for the first time, the software will prompt you to install the driver.
You can also download the drivers directly from our Rane website on each product's respective download page:
Important Firmware Update for Use with Serato DJ
The Rane Sixty-Two, Sixty-Four, Sixty-Eight, and SL3 require a firmware update to be compatible with Serato DJ 1.6.0 and newer.
Try another USB Port and Cable
Try connecting your controller using a different USB port and using a different USB cable. Not all USB cables are created equal and some provide higher connection quality. You might have a faulty one.
Appropriate use of USB Hubs with Serato DJ
Using a non-powered USB hub, splitter, docking station or other USB devices to connect any Serato supported hardware to your computer may cause issues with connection and playback.
If you are having an issue, disconnect your USB hub and connect your supported hardware directly to the USB port of your computer.
If your computer has USB 3.0 ports, and your controller is a USB 1.0 device (such as the Rane TTM57SL), we suggest the use of a powered USB 2.0 hub to help USB current flow. This may dramatically improve your experience when connecting a controller and is a good troubleshooting step to try.
Remove conflicting audio devices, sound cards or interfaces
Do you use any other audio applications? Do you have any other audio devices connected to your computer other than your Serato DJ controller? Having other audio devices connected (especially other sound cards/interfaces) can conflict with connected Serato DJ controllers and may result in an intermittent connection.
Unplug all other audio devices, uninstall or disable any other audio drivers, and restart your computer.
When you connect your hardware to your Windows computer, your operating system may secure your hardware as the default soundcard for playback and recording. If this happens, the Serato software will not be able to access your hardware's sound card and therefore will not connect.
If you are using a Windows computer with supported hardware and it won't connect, try the following:
- Close all applications.
- Navigate to 'Control Panel' > 'Sound'.
- Select your computer's internal sound card or speakers as the default playback device.
- Select your computer's internal sound card or microphone as the default recording device.
- Check the Communications tab to see if you need to set the internal sound card as the default device. (this is not always necessary, as with some Windows versions there is no option to set a device in this tab)
- Open your Serato software and try to connect your hardware.
To make sure your device drivers are being uninstalled and reinstalled correctly, follow this process:
Right Click 'Computer'
Click on 'Device Manager'
Click on 'Sound, Video & Game Controllers'
Make sure that your device appears here. Right click on the device, and click 'Uninstall'
If you see another version of your device affixed with 'MIDI', right click on this device, and click 'Uninstall'
Unplug your device. After 10 seconds, reconnect your device. Your computer should then attempt to reinstall the driver. Once this has finished, the device will show up in 'Sound, Video & Game Controllers' again.
Your computers USB drivers might be out of date. Check your computer manufacturer's website to see if you have the latest drivers installed.
Try resetting the MIDI connection by following these steps. This might be needed if you have a class-compliant device and are connecting to OS X for the first time:
- Disconnect your controller
- Open Audio MIDI Setup > Window > Show MIDI Window
- Highlight the controller Icon > Click 'Remove Device'
- Reconnect the controller and test its connection inside Serato DJ
You can also try removing/deleting the current MIDI connection by doing the following:
Disconnect your controller > open Audio MIDI Setup > Window > Show MIDI Window
Click CONFIGURATION (drop down menu next to 'add device') > Select "Edit Configuration" > DELETE ALL PREVIOUS MIDI CONFIGURATIONS
Click CONFIGURATION (drop down menu next to 'add device') > Select "Edit Configuration" > create a "New Configuration" > Name it "Untitled"
Reconnect the controller and test its connection inside Serato DJ
- Close all Serato applications but keep your hardware connected
- Open Applications > Utilities > Audio MIDI setup > Window (up top on menu bar) > Show MIDI Window
- Reset the Change Configuration drop down from 'Default' to 'New Configuration'
- Name the configuration the name of your controller
- Start Serato DJ and check if your controller is connecting.
Note: Even interface devices with no physical MIDI controls (like the Denon DS1) may benefit from the new MIDI configuration step above.
Open a Finder window.
Click on your Macintosh HD drive.
Click on the Library folder.
Click on the Audio folder.
Open the MIDI Drivers folder.
Move any old drivers to your desktop or into a folder somewhere for safe keeping. You may need these if you still use that specific hardware so take note of their location, but it's important to empty the folder for this step (and not just copy them out).
Restart your computer.
Whether you are a customer or dealer, if you already own a Rane DJ product, or if you just have pre-sales questions, the Rane DJ technical support team is available to help!
Visit the link below to connect with any of the following support options: online community support, phone support, email support.