ION Audio Explorer Bluetooth IPA23B - Frequently Asked Questions

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ion explorer m2 main3Explorer Bluetooth is a powerful and flexible all-in-one sound system for mobile devices, MP3 players, microphones, and instruments. This article answers some frequently asked questions about the Explorer Bluetooth M2.

 

Frequently Asked Questions

 

What colors are available for the Explorer Bluetooth M2?

The Explorer Bluetooth M2 is available in 5 different colors: black, blue, red, purple, orange, and crimson. Check out the ION Audio website for images of all available colors. 

 

How do I pair the Explorer Bluetooth M2 to my Bluetooth device?

  1. Turn on your Bluetooth device
  2. Power on the Explorer Bluetooth M2 and it will automatically go into pairing mode to search for Bluetooth devices. You will know you are in pairing mode when the LED is blank.
  3. If your Bluetooth device is not able to pair to the amp, press the disconnect button on the amp to break previous Bluetooth connections and reset the Bluetooth module.
  4. Navigate to your Bluetooth device’s setup screen, find “Explorer BT” and connect. Note: If your Bluetooth device prompts for a pairing code, enter ‘0000’.
  5. The Bluetooth LED on the Explorer will light up solid when it is paired.

 

My Bluetooth device sees the Explorer Bluetooth but is unable to connect to it. How do I get my device to re-connect?

In your device's Bluetooth settings, select the ION SPEAKER and choose "Forget Device". On the front of the Explorer Bluetooth M2, press the Disconnect button. After turning the unit off and on again you should be able to pair your device. 

 

I get feedback when I use a microphone. How can I prevent this?

There are a few easy steps you can take that can help reduce the likelihood of feedback.  Check out the following article to learn more:

 

 

Can I replace the battery myself?

Yes! Check out this handy guide that walks you through replacing the battery in your ION speaker. 

 

What are the battery specifications?

The battery in the Explorer Bluetooth M2 is a 12V 5AH Lead Acid Battery.

 

What is Easy Pairing? What is NFC (Near-Field Communication)?

Easy Pair is a form of NFC tap pairing, otherwise known as 'bump pairing'.  NFC stands for Near-field Communication and is the power behind the technology used in the ION Audio Explorer Bluetooth M2.  More information on what Near-field Communication is can be found here and here.  

Basically, NFC allows a device, usually a mobile phone, to collect data from another device or NFC tag at when it is moved into a close range. In many ways, it’s like a contact-less payment card that is integrated into a phone. In other ways, it’s similar to Bluetooth, except that instead of programming two devices to work together, they can simply touch to establish a connection.

 

Is my device Easy Pair capable?

Many popular Android smartphones have this feature.  To date, there is no iOS device that has this feature.  You may need to refer to your device information, manual, or support to determine if your device is NFC-capable, however here are a couple of links that may help to determine if your device has this functionality:

  • http://www.nfcworld.com/nfc-phones-list/
  • http://en.wikipedia.org/wiki/List_of_NFC-enabled_mobile_devices

  • How do I use Easy Pair to connect my NFC capable device?

    NFC (near-field communication) allows data exchange from devices, such as pairing, by gently bumping them together. Check in your device’s manual to see if this feature is supported.

    To use NFC to pair with the Explorer Bluetooth M2:

    1. In order to use NFC, your device must be turned on and unlocked.
    2. Enter your device’s Settings menu and check that NFC is turned On (one time step).
    3. Power on the BlockRocker Bluetooth.
    4. Gently bump your device against the ‘N’ logo located on BlockRocker Bluetooth’s top panel, and hold it there for a couple of seconds.
    5. Follow the pairing instructions that appear on your phone. If a passcode is required, enter “0000”.

     

    I'm having difficulty pairing using Easy Pair. What should I do?

    1. First, be sure you have an NFC or Easy Pair compatible device: Is my device Easy Pair capable?
    2. Next, carefully follow the Easy Pair pairing steps detailed above.
    3. The NFC chip in your phone or device is quite small.  Be sure you know where the chip is located in your device, and make sure you're touching this exact spot to the against the ‘N’ logo located on the BlockRocker.  If you don't know exactly where the NFC chip is located inside your phone or device, visit the phone/device manufacturer's website to find out.
    4. While most users won't need to remove their case, if you've come this far and you're still having difficulty, try removing your phone case (if you have one).
    5. If you're still having difficulty, please contact ION technical support for further assistance.

     

    Is the Explorer Bluetooth M2 compatible with the ION Block Rocker app for iOS and Android? 

    Yes! All ION Speakers are compatible with the ION Block Rocker app. You can download the app for free from the iOS App Store on your iPhone or from the Google Play store on your Android device. 

     

    Further Technical Support

    Whether you are a customer or dealer, if you already own a ION product, or if you just have pre-sales questions, the experienced ION technical support team is available to help!

    Visit the link below to connect with any of the following support options: online community support, phone support, email support.

  • www.ionaudio.com/support
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