Akai Pro MPD and MPK Series - Updating the Firmware

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akai mpkmpd series main3The following guide walks through the procedure to erase and update the firmware on the Akai Professional MPK or MPD series controllers. This applies to the MPK25, MPK49, MPK61, MPK88, MPD24, MPD32.

Generally users will look for a firmware update for their product for one of two reasons:

  1. They are hoping that a firmware update will add additional features or functionality to their product.
  2. They are experiencing some difficulty or symptom that they are hoping will be resolved by updating or reinstalling the firmware on their product.

Akai has added new controller presets for select software titles which may interest some customers.  However, the feature set of the MPD and MPK products generally will not change over time via Firmware updates, and reinstalling the firmware is not recommended as a troubleshooting method for any specific difficulty.  Because of this, only customers who require specific new controller presets offered by a particular update are encouraged to update. 

Please carefully review the remainder of this guide for more information about whether you should consider a firmware update for your MPD or MPK series controller.

 

Contents

  1. Before You Begin
  2. Erasing the Firmware
  3. Uploading the Firmware
  4. Also see...
  5. Further Technical Support

 

Before You Begin

Caution - read this first

Generally users will look for a firmware update for their product for one of two reasons:

  1. They are hoping that a firmware update will add additional features or functionality to their product.
  2. They are experiencing some difficulty or symptom that they are hoping will be resolved by updating or reinstalling the firmware on their product.

Akai has added new controller presets for select software titles which may interest some customers.  However, the feature set of the MPD and MPK products generally will not change over time via Firmware updates, and reinstalling the firmware is not recommended as a troubleshooting method for any specific difficulty.  Because of this, only customers who require specific new controller presets offered by a particular update are encouraged to update. Updating the firmware on is not a normal part of the user experience, and most users will never need to perform an update.

Your controller must have a working valid connection to your computer in order to install firmware.  Do not attempt to erase or install firmware if your controller is not fully recognized by your computer.  If your controller is not recognized by the computer, you will be unable to successfully update firmware from that computer (you will be stuck). Don't attempt to install firmware from a computer you've had connection issues with.

  • Reinstalling the firmware is NEVER a troubleshooting measure for any of the symptoms below.
  • Many symptoms will actually prevent a firmware installation from succeeding, and could leave you stuck without a means to reinstall your firmware once you have wiped it.
  • Updating your firmware can be difficult, and indeed presents some risk.  If the update process does not complete successfully, your product could be left non-functional with no installed firmware.
  • It is strongly recommended that you do not unnecessarily attempt a firmware update.

Important Tips

The following symptoms can generally be resolved without the need for repair service or installing firmware.

  • Doesn't connect to a computer
  • Doesn't control software at all
  • Controls don't map correctly to software
  • I'm experiencing high latency

If you are experiencing symptoms similar to those listed above, you do not need to update your firmware.  These symptoms can generally be resolved by correcting your software or driver settings.  Some steps that can be taken to assist in determining the cause and resolution to the above symptoms can be found below.  If you need further technical assistance, Akai Technical Support will be able to assist.

  1. Perform common troubeshooting measures that may help you resolve any difficulty or symptoms.
  2. Contact Akai Technical Support for further assistance in resolving difficulty or symptoms. 

 

Determine if a Firmware Update is Available for your Product

Important: You will need to determine your current firmware version before proceeding as installing the incorrect firmware may cause your MPK or MPD to cease functioning and be rendered inoperable.

DO NOT install a 1.x firmware on a controller that currently has a 2.x firmware version - or vice versa.

To determine what firmware version is currently installed on your Akai MPK or MPD controller, follow the steps suggested below:

  1. Power on your MPD or MPK and then press the GLOBAL button.

    akai mpk firmware global button

  2. Next, press the right arrow button until the firmware version appears on the screen.

    akai mpk firmware right arrow1

  3. Determine whether you have a 1.x or 2.x firmware currently installed on your product and then download the correct update from the link above.

    akai mpk firmware firmware version

Common Troubleshooting

Most common difficulty or symptoms can be resolved without the need for service or firmware updates.  Please browse for solutions in the following guides or contact Akai Technical Support before considering a firmware update.

 

Finally, before you begin, remember:

  • Installing and older firmware version (for the correct product) may cause your MPK or MPD to cease functioning.  It is important to only update the firmware if you are absolutely sure that you need to.
  • Attempting to install the firmware from a different product can render the controller inoperable, may require service at a qualified repair center, and may cause permanent damage to your product.
  • If your product indeed has a hardware failure, Akai Technical Support can help you determine this, and can refer you for service if required.
  • With some products, customers try to troubleshoot by updating firmware, installing lower and higher versions, trying to see if this will improve operation.  This is not necessary, and will not work with the MPD and MPK controllers, and will result in your product not operating.
  • These instructions (and firmware updates in general) are not a final troubleshooting step.  You should not attempt a firmware update if you are experiencing difficulty of any kind with your MPD or MPK.  Instead, refer to these troubleshooting guides or contact Akai Technical Support and do not attempt a firmware update.
  • It is not possible to install firmware from a computer that is having issues connecting to an MDK or MPD.
  • If you wipe your firmware unnecessarily, any extra service required to restore your product to working order may not be be covered under warranty.

 

Erasing the Firmware from the MPD/MPK Controller

Warning: Before performing the steps below be sure you have carefully read and understand the above warning about firmware updates.

Preflight checklist

Before you go any further, make sure you can say yes to both of the following:

  1. Do you have the correct firmware file on hand to load back on to your controller? If not, Stop, and contact Akai Technical Support.  If you wipe your firmware without having the right file to restore it, you'll be stuck.
  2. Is your controller in complete working order, and able to transmit MIDI to and from your computer? If not, Stop, and contact Akai Technical Support. You can't perform a firmware load if your controller can't successfully communicate to your computer.  

 

Restart and Erase

  1. Unplug your USB cable from the MPK/MPD.

  2. Reconnect the USB cable to your MPK/MPD while holding down the following transport buttons: <<, Stop, and REC.

    MPK Update 001

  3. The MPK/MPD will now power-up displaying the following on its front panel LCD display:

    mpk update 002

  4. Press the DATA knob down (like a button) to confirm.

Uploading the Firmware

Using the Vyzex Editor (Windows/Mac)

Once completed, follow these steps:

  1. Disconnect the MPK/MPD.
  2. Launch the Vyzex editor software (click thru the pop ups (i.e. Autosense failed).
  3. Check the MIDI In Ports window from the MIDI menu at the top, to verify that there are no MIDI connections present.
  4. Connect the MPK49, Press ENTER on the MPK and click OK on the screen.
  5. Open the MIDI In Ports window again from the MIDI menu at the top and be sure to have the MPK49 selected.
  6. Do the same for the MIDI Out Ports window from the MIDI menu.
  7. Select Transmit MIDIX (.SYX) file… from the MIDI menu at the top and locate the firmware file and click Open.
  8. The display screen on the MPK will be actively spinning indicating that the firmware information is being received. Once completed, the display screen will read “XX DONE”.

    MPK Update 003

Using the SENDSX Program (Windows)

If you choose to use the SENDSX program to update your controller, you can download it from the following link: http://www.bome.com/products/sendsx

  1. Select your MIDI device.

    MPK Update 004

  2. Select your firmware file.

    MPK Update 005

    MPK Update 006

  3. Send the file to your device.

    MPK Update 007

Using MIDI-OX (Windows)

If you choose to use the MIDI-OX program to update your controller, you can download it from the following link: http://www.midiox.com/

  1. Select MIDI Devices from the Options menu. In the MIDI Devices window select the Akai MPD32 as the MIDI Input and Output.

    midiox 02

  2. Select View at the top of the screen and then SysEX. This will open a dialog box. Select Command Window and then Load File. Navigate to where you've downloaded the firmware file for your unit and select the file. 

    midiox 04

  3. Once the firmware file is loaded select File and Send Sysex File to transfer the firmware to your unit.

    midiox 07

Using SysEX Librarian (Mac)

If you are using a Mac, SysEx Librarian is recommended. It can be downloaded from the following link: http://www.snoize.com/SysExLibrarian/

  1. Select your MIDI device or MIDI port from the drop down list at the top of the program screen.

    SysEx Lib 00

  2. Click the Add button in the bottom left hand corner of the program window. Navigate to where you've downloaded the firmware file for your unit and select it.

    SysEx Lib 01

    SysEx Lib 02

  3. Click the firmware file listed in the program to highlight it and the click the Play button in the upper left hand corner of the program window to send the firmware to your device.

    SysEx Lib 03

 

Also see

 

Technical Support & Warranty Service

Each product has a dedicated support page on the website where you can find manuals, specifications, software updates, drivers and troubleshooting guides: www.akaipro.com

Visit the link below to connect with any of the following support options: online community support, phone support, email support.

 

 

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